Refunds & Returns Policy

REFUNDS & RETURNS

At The Potting Shed Garden Tools, we take great pride in the quality and craftsmanship of the products we carry and trust you will be happy with your purchase.
We personally inspect every item before being shipped and each order is carefully packed before dispatch to ensure you are receiving your product in premium condition.

We ask that you please choose your goods carefully as The Potting Shed Garden Tools do not accept returns for change of mind.
We are unable to give exchanges, refunds or credits, except in the case of faulty or defective goods or an incorrect shipment. 
We will however honour manufacturers warranty. This warranty does NOT apply to products where the item has failed due to misuse, neglect or accident. 

We reserve the right to refuse a refund on any product that does not deem itself faulty or damaged.

Please inspect your items carefully within 24hrs after delivery.
If you believe you have received incorrect goods, please contact us within 24hrs via email - info@thepottingshedtools.com.au with your order number, contact details and a description of the problem and we will address your concerns immediately.

To complete your return, we require a receipt or proof of purchase.
You are responsible for returning the product and associated shipping costs.                          
Please contact The Potting Shed Garden Tools first before returning a product. 
Send us an email at info@thepottingshedtools.com.au and send your item to:                          
The Potting Shed Garden Tools                                                                                                
PO Box 120
Lucindale, South Australia 5272.      
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your warranty. If you are approved, a replacement item will be sent out to you.
If you are shipping an item over $75, you may wish to consider using a trackable shipping service or purchasing shipping insurance.